The challenge
Dispatch, fleet status and client updates lived across three spreadsheets and a shared inbox, so nobody had a reliable view of a shipment.
Our solution
A single operations platform with live dispatch boards, automated client notifications and role-based reporting.
Research
Two weeks shadowing dispatchers produced a task map that showed where time was actually lost.
Design
A dense, keyboard-first interface designed for operators who work the same screen for eight hours.
Production
Delivered in three releases: dispatch board, notifications, then analytics.
Technology
Before and after
Before
Three spreadsheets, one shared inbox, no single source of truth.
After
One operations platform with live status and automated updates.
-38%
Dispatch time
-61%
Status enquiries
94%
Adoption in week one
“Placeholder testimonial — replace with the client's approved quote.”
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